Working the Phones
by Jamie Woodcock
Publisher: Pluto Press 2016
ISBN-13: 9781786800145
Number of pages: 209
Description:
Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers.
Download or read it online for free here:
Download link
(multiple formats)
Similar books
How the Other Half Dies: The Real Reasons for World Hunger
by Susan George - Penguin
Malnutrition and starvation are not the result of over-population, of poor climate or lack of cultivatable land. The reason why hunger exists on such a vast scale is because world food supplies are controlled by the rich for the wealthy consumer.
(9468 views)
by Susan George - Penguin
Malnutrition and starvation are not the result of over-population, of poor climate or lack of cultivatable land. The reason why hunger exists on such a vast scale is because world food supplies are controlled by the rich for the wealthy consumer.
(9468 views)
American Lives: A Brief Look
- U.S. Department of State
This picture book depicts Americans at every stage of life, from children to senior citizens, at work, home, and play. The photographs illustrate the tight community bonds that Americans form in every part of the country.
(9464 views)
- U.S. Department of State
This picture book depicts Americans at every stage of life, from children to senior citizens, at work, home, and play. The photographs illustrate the tight community bonds that Americans form in every part of the country.
(9464 views)
Sketchbook USA
- U.S. Department of State
The United States is the most ethnically and culturally diverse nation the world has ever seen. Sketchbook USA lavishly illustrates many aspects of American life. These excerpts depict Americans at work, at play, and engaging in civic activities.
(9612 views)
- U.S. Department of State
The United States is the most ethnically and culturally diverse nation the world has ever seen. Sketchbook USA lavishly illustrates many aspects of American life. These excerpts depict Americans at work, at play, and engaging in civic activities.
(9612 views)
The Night the Mountain Fell: The Story of the Montana-Yellowstone Earthquake
by Edmund Christopherson - Yellowstone Publications
The book is a riveting account of the deadly 7.5 earthquake that struck Yellowstone Park in 1959. Also known as the Yellowstone Earthquake, the disaster caused massive flooding and the worst landslide in the history of the Northwestern United States.
(5921 views)
by Edmund Christopherson - Yellowstone Publications
The book is a riveting account of the deadly 7.5 earthquake that struck Yellowstone Park in 1959. Also known as the Yellowstone Earthquake, the disaster caused massive flooding and the worst landslide in the history of the Northwestern United States.
(5921 views)