Managing Under Austerity, Delivering Under Pressure
by John Wanna, Hsu-Ann Lee, Sophie Yates
Publisher: ANU Press 2015
Number of pages: 238
How can public managers and public services become more productive, more outcome-driven and more agile? How can we achieve better alignment between ever-growing citizen expectations and the realities of constrained service provision? What can we learn from the best combination of innovation and austerity already being delivered in other countries and sectors, including harnessing the grounded wisdom of frontline service delivery practitioners?
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