Working the Phones
by Jamie Woodcock
Publisher: Pluto Press 2016
ISBN-13: 9781786800145
Number of pages: 209
Description:
Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers.
Download or read it online for free here:
Download link
(multiple formats)
Similar books
Reading Todayby Heta Pyrhönen, Janna Kantola - UCL Press
This book places reading in current literary and cultural contexts in order to analyse how these contexts challenge our conceptions of who reads, what reading is, how we read, where we read, and for what purposes - and then responds to the questions.
(4571 views)
The Shape of Designby Frank Chimero - ShapeOfDesignBook.com
A book about design as a method to plan and create change. It documents the hidden steps of the creative process to produce a field guide for the emerging skillset: improvising, creating frameworks, storytelling, and delighting audiences.
(7973 views)
Bad Hare Daysby John Fitzgerald - Callan Press
There are many books promoting blood sports in shops and libraries nationwide. This is one of the very few that offers an anti-blood sports perspective and may prove useful to readers of all ages and and to students undertaking research projects.
(10835 views)
The Complete Story of the Galveston Horrorby John Coulter - United Publishers of America
In presenting a chronicle of the frightful visitation of hurricane and flood upon the City of Galveston, which unparalleled calamity occurred in 1900, the utmost care has been taken to make the record of the catastrophe complete in every particular.
(8683 views)