Working the Phones
by Jamie Woodcock
Publisher: Pluto Press 2016
Number of pages: 209
Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers.
Home page url
Download or read it online for free here:
by D. Buckingham, M. Pini, R. Willett - University of Michigan Press
The book represents one of the few academic research studies exploring the everyday use of video production technology, looking particularly at how families use and engage with the technology and how it fits into the routines of everyday life.
by Frederick A. Talbot - J. B. Lippincott Co.
This volume is not a history of lightships and lighthouses; neither is it a technical treatise. Rather my object has been to relate how the difficulties have been overcome by the builders in their efforts to mark some terrible danger-spots ...
by Kurt Butler - Smashwords
Exposes the corrupt symbiosis between the corporate mass media and New Age health fraud industries. How the dishonest media have indoctrinated an entire generation into mistrusting science, and believing nonsense and lies about health and medicine.
by Dale Carnegie - ManyBooks
The best way to become a confident, effective public speaker, according to the authors of this landmark book, is simply to do it. Practice, practice, practice. Have something to say. Be absorbed by your subject. And most importantly, expect success.