Obtaining and Retaining Customers
by Andrew Whalley
Publisher: Bookboon 2013
ISBN-13: 9788740305159
Number of pages: 130
Description:
At the heart of this book is the belief that to survive and prosper in today's competitive environment, irrespective of the type of business concerned, a focus on the needs of the customers is paramount -- if customer don't get what they want, they go elsewhere and with the contemporary digital environment, going elsewhere has never been easier to do.
Download or read it online for free here:
Download link 1
Download link 2
(multiple PDF files)
Similar books

by Kimberly Richmond - Saylor Foundation
Teaches students about the proven process of selling. It teaches students how to apply the tenets of selling to how to sell themselves and get the job they want, with the same process professional sales people learn on their own selling skills.
(10399 views)

by Dragos V. Iliescu - BookBoon
This short and practical book provides its readers with a structured approach to telesales, from preparation to closing the sale. It describes each step, and provides information regarding the transition from one step to the next.
(6029 views)

- IBM.Com/Redbooks
This book delivers tools to help you sell IBM solutions. It serves as a practical reference for the IBM innovation enabled by on demand and how to sell the IBM innovative technology. You will know how to sell solutions in line with the strategy.
(12021 views)

by Robert Stuberg - Smashwords
Selling is the world's highest paid profession. Unfortunately, there are millions of salespeople that don't make much money. How can that be? It's simple really. This book will give you the tools you need to 'Sell and Grow Rich.'
(7262 views)