Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
Number of pages: 56
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Home page url
Download or read it online for free here:
by Apex Leadership Ltd - Bookboon
What we say, how we say it, how we listen, the questions we ask, our actions and movement are all the stuff of interpersonal communication. Too often taken for granted, yet mastery of these skills can help you to stand-out in the workplace.
by Sherwin Cody - The Old Greek Press
If there is a subject of really universal interest and utility, it is the art of writing and speaking one's own language effectively. It is the basis of culture, as we all know; but it is infinitely more than that: it is the basis of business...
by MTD Training - BookBoon
So just what is motivation? Just how can you motivate yourself and others? In this textbook we will cover the main motivational theories and what they mean in the real world. You will learn what it takes to be self motivated.
by Renee Robinson - Bookboon
This book is designed to introduce readers to the communication process and the competencies required to communicate digitally in professional settings. Special attention is given to developing career readiness skills required to secure employment.