Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
ISBN-13: 9788776816872
Number of pages: 56
Description:
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Download or read it online for free here:
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(3.3MB, PDF)
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