Effective Communication Skills
by MTD Training
Publisher: BookBoon 2010
Number of pages: 59
This free textbook introduces the reader to what being an outstanding communicator is all about. Understanding what effective communications actually are, how information is processed by your brain, how to get your point across in a concise and effective manner, how to build effortless rapport and much more besides.
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by MTD Training - BookBoon
In this book you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the abusive person through to the calculated person, you'll learn skills to deal with all conflict situations.
by Scott McLean - The Saylor Foundation
The book provides instruction in steps, builds writing, reading and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing. This step-by-step approach provides a clear path to student-centered learning.
by Eric Garner - BookBoon
Assertiveness is one of the most important skills you can learn today. It changes the way you communicate, deal with conflict, and your own relationship with yourself. It is the gateway to confidence, respect, and self-esteem.
by Irvah Lester Winter - The Macmillan Company
This book is designed to set forth the main principles of effective platform delivery, and to provide a large body of material for practice. It may be used to form a separate course of study, or a course running parallel with a course in debating.