Advanced Communication Skills
by MTD Training
Publisher: BookBoon 2010
Number of pages: 58
In this textbook you'll will take your communication skills to another galaxy! You'll discover how people think, how they process information and what goes on behind the scenes (i.e in everyone's brain) so you can tailor your communications to get what you need and the desired outcomes.
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by Antonio Ragusa - BookBoon
Contents: Individual outcomes (Commitment, Trust, Development, Motivation, Buying in, Engagement, Loyalty, Empowerment); Organizational outcomes (Corporate reputation, Innovation, Knowledge sharing, Ethical relationships, Competitive advantage).
by MTD Training - BookBoon
In this book you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the abusive person through to the calculated person, you'll learn skills to deal with all conflict situations.
by Alberto Nothnagel - Smashwords
Basic Communication is about the fundamentals of communication within business. It deals with the differences between communication, presentation and negotiation, the ground-rules for each and then with elements within each discipline.
by Sherwin Cody - The Old Greek Press
If there is a subject of really universal interest and utility, it is the art of writing and speaking one's own language effectively. It is the basis of culture, as we all know; but it is infinitely more than that: it is the basis of business...