Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
Number of pages: 56
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Home page url
Download or read it online for free here:
by MTD Training - BookBoon
In this textbook you'll understand how to make a great impression, what processes your listeners are going through to make sense of your messages, and know how the other person interprets your message to help you communicate most effectively.
by Phil Venditti, Scott McLean - lardbucket.org
This book offers a practical introduction to the theory and practice of group communication, with an emphasis on real world applications to develop an awareness, understanding, and skills to effectively participate as a productive group member.
by Apex Leadership Ltd - Bookboon
What we say, how we say it, how we listen, the questions we ask, our actions and movement are all the stuff of interpersonal communication. Too often taken for granted, yet mastery of these skills can help you to stand-out in the workplace.
by Arina Nikitina - BookBoon
The book offers sound advice on how to avoid common public speaking mistakes. It also offers sound advice on how to avoid speaking mistakes that even experienced speakers sometimes make, and tips on how to master the art of storytelling.