Logo

Dealing with Conflict and Complaints

Small book cover: Dealing with Conflict and Complaints

Dealing with Conflict and Complaints
by

Publisher: BookBoon
ISBN-13: 9788776816872
Number of pages: 56

Description:
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.

Home page url

Download or read it online for free here:
Download link
(3.3MB, PDF)

Similar books

Book cover: Assertiveness: Re-claim your assertive birthrightAssertiveness: Re-claim your assertive birthright
by - BookBoon
Assertiveness is one of the most important skills you can learn today. It changes the way you communicate, deal with conflict, and your own relationship with yourself. It is the gateway to confidence, respect, and self-esteem.
(11481 views)
Book cover: Communicating with TechnologyCommunicating with Technology
by - Bookboon
This book is designed to introduce readers to the communication process and the competencies required to communicate digitally in professional settings. Special attention is given to developing career readiness skills required to secure employment.
(13914 views)
Book cover: Advanced Communication SkillsAdvanced Communication Skills
by - BookBoon
In this textbook you'll will take your communication skills to another galaxy! You'll discover how people process information and what goes on behind the scenes so you can tailor your communications to get what you need and the desired outcomes.
(15230 views)
Book cover: Successful Public SpeakingSuccessful Public Speaking
by - BookBoon
The book offers sound advice on how to avoid common public speaking mistakes. It also offers sound advice on how to avoid speaking mistakes that even experienced speakers sometimes make, and tips on how to master the art of storytelling.
(14702 views)