Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
ISBN-13: 9788776816872
Number of pages: 56
Description:
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Download or read it online for free here:
Download link
(3.3MB, PDF)
Similar books
An Introduction to Group Communicationby Phil Venditti, Scott McLean - lardbucket.org
This book offers a practical introduction to the theory and practice of group communication, with an emphasis on real world applications to develop an awareness, understanding, and skills to effectively participate as a productive group member.
(13813 views)
Business Communication for Successby Scott McLean - University of Minnesota Libraries
Students are provided ample opportunity to engage with the concepts, vocabulary and models covered in the text, including role-playing exercises, journal writings, case studies, small-group activities, games, and self-assessment activities.
(30033 views)
Business English for Successby Scott McLean - The Saylor Foundation
The book provides instruction in steps, builds writing, reading and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing. This step-by-step approach provides a clear path to student-centered learning.
(12544 views)
Communicating with Technologyby Renee Robinson - Bookboon
This book is designed to introduce readers to the communication process and the competencies required to communicate digitally in professional settings. Special attention is given to developing career readiness skills required to secure employment.
(14537 views)