Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
Number of pages: 56
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Home page url
Download or read it online for free here:
by MTD Training - BookBoon
This book introduces the reader to what being an outstanding communicator is all about. Understanding what effective communications actually are, how information is processed by your brain, how to get your point across, how to build rapport, etc.
by Eric Garner - BookBoon
Assertiveness is one of the most important skills you can learn today. It changes the way you communicate, deal with conflict, and your own relationship with yourself. It is the gateway to confidence, respect, and self-esteem.
by Alberto Nothnagel - Smashwords
Basic Communication is about the fundamentals of communication within business. It deals with the differences between communication, presentation and negotiation, the ground-rules for each and then with elements within each discipline.
by Gay Walley - BookBoon
This is a hands-on, easy guide to writing all the different business materials that may be required in the course of a career. You will find tips on writing everything from business emails to power points to performance reviews to sales reports.