Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
Number of pages: 56
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Home page url
Download or read it online for free here:
by Scott McLean - Flat World Knowledge
Students are provided ample opportunity to engage with the concepts, vocabulary and models covered in the text, including role-playing exercises, journal writings, case studies, small-group activities, games, and self-assessment activities.
by Alberto Nothnagel - Smashwords
Basic Communication is about the fundamentals of communication within business. It deals with the differences between communication, presentation and negotiation, the ground-rules for each and then with elements within each discipline.
by Simone Lemming Andersen - BookBoon
Sound networking abilities are essential in a knowledge-based society. People with broad networks are usually both successful and in demand. This book is filled with good advice and tools that will rapidly give you a professional networking mind.
by Eric Garner - BookBoon
Assertiveness is one of the most important skills you can learn today. It changes the way you communicate, deal with conflict, and your own relationship with yourself. It is the gateway to confidence, respect, and self-esteem.