Dealing with Conflict and Complaints
by MTD Training
Publisher: BookBoon 2010
Number of pages: 56
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.
Home page url
Download or read it online for free here:
by Irvah Lester Winter - The Macmillan Company
This book is designed to set forth the main principles of effective platform delivery, and to provide a large body of material for practice. It may be used to form a separate course of study, or a course running parallel with a course in debating.
by Alberto Nothnagel - Smashwords
Basic Communication is about the fundamentals of communication within business. It deals with the differences between communication, presentation and negotiation, the ground-rules for each and then with elements within each discipline.
by J. S. Wrench, N. Punyanunt-Carter - lardbucket.org
Organizational communication is a unique area of study with its own history, trends, and research methodologies. This book will contain information about the history of the field while demonstrating the new ideas and avenues of research.
by Sherwin Cody - The Old Greek Press
If there is a subject of really universal interest and utility, it is the art of writing and speaking one's own language effectively. It is the basis of culture, as we all know; but it is infinitely more than that: it is the basis of business...