Logo

Dealing with Conflict and Complaints

Small book cover: Dealing with Conflict and Complaints

Dealing with Conflict and Complaints
by

Publisher: BookBoon
ISBN-13: 9788776816872
Number of pages: 56

Description:
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.

Home page url

Download or read it online for free here:
Download link
(3.3MB, PDF)

Similar books

Book cover: The Art of Writing and Speaking the English LanguageThe Art of Writing and Speaking the English Language
by - The Old Greek Press
If there is a subject of really universal interest and utility, it is the art of writing and speaking one's own language effectively. It is the basis of culture, as we all know; but it is infinitely more than that: it is the basis of business...
(7029 views)
Book cover: Business English for SuccessBusiness English for Success
by - The Saylor Foundation
The book provides instruction in steps, builds writing, reading and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing. This step-by-step approach provides a clear path to student-centered learning.
(4118 views)
Book cover: Internal Communication Management: Individual and Organizational OutcomesInternal Communication Management: Individual and Organizational Outcomes
by - BookBoon
Contents: Individual outcomes (Commitment, Trust, Development, Motivation, Buying in, Engagement, Loyalty, Empowerment); Organizational outcomes (Corporate reputation, Innovation, Knowledge sharing, Ethical relationships, Competitive advantage).
(8596 views)
Book cover: Public Speaking: Principles and PracticePublic Speaking: Principles and Practice
by - The Macmillan Company
This book is designed to set forth the main principles of effective platform delivery, and to provide a large body of material for practice. It may be used to form a separate course of study, or a course running parallel with a course in debating.
(6692 views)