Logo

Dealing with Conflict and Complaints

Small book cover: Dealing with Conflict and Complaints

Dealing with Conflict and Complaints
by

Publisher: BookBoon
ISBN-13: 9788776816872
Number of pages: 56

Description:
In this textbook you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated person, you'll learn the communication and soft skills to deal with all situations where conflict arises.

Home page url

Download or read it online for free here:
Download link
(3.3MB, PDF)

Similar books

Book cover: NetworkingNetworking
by - BookBoon
Sound networking abilities are essential in a knowledge-based society. People with broad networks are usually both successful and in demand. This book is filled with good advice and tools that will rapidly give you a professional networking mind.
(9645 views)
Book cover: Business English for SuccessBusiness English for Success
by - The Saylor Foundation
The book provides instruction in steps, builds writing, reading and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing. This step-by-step approach provides a clear path to student-centered learning.
(6140 views)
Book cover: How We Got Here: A Slightly Irreverent History of Technology and MarketsHow We Got Here: A Slightly Irreverent History of Technology and Markets
by - Collins Business
The author unpacks the entire history of Silicon Valley and Wall Street, from the Industrial Revolution to computers, communications, money, gold and stock markets. This book connects the dots through history to how we got to where we are today.
(14485 views)
Book cover: Advanced Communication SkillsAdvanced Communication Skills
by - BookBoon
In this textbook you'll will take your communication skills to another galaxy! You'll discover how people process information and what goes on behind the scenes so you can tailor your communications to get what you need and the desired outcomes.
(10749 views)