Influencing and Persuasion Skills
by MTD Training
Publisher: BookBoon 2010
Number of pages: 54
Being able to influence and persuade others to get them to do what you want them to do is a key skill not only in business but in life as a whole. In this textbook you'll will learn the key skills and the techniques so you can win people around to your ideas, influence others on certain decisions and persuade them to take certain a certain course of action all by the way that you communicate with them.
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by Apex Leadership Ltd - Bookboon
What we say, how we say it, how we listen, the questions we ask, our actions and movement are all the stuff of interpersonal communication. Too often taken for granted, yet mastery of these skills can help you to stand-out in the workplace.
by Antonio Ragusa - BookBoon
Contents: Individual outcomes (Commitment, Trust, Development, Motivation, Buying in, Engagement, Loyalty, Empowerment); Organizational outcomes (Corporate reputation, Innovation, Knowledge sharing, Ethical relationships, Competitive advantage).
by Scott McLean - University of Minnesota Libraries
Students are provided ample opportunity to engage with the concepts, vocabulary and models covered in the text, including role-playing exercises, journal writings, case studies, small-group activities, games, and self-assessment activities.
by MTD Training - BookBoon
In this book you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the abusive person through to the calculated person, you'll learn skills to deal with all conflict situations.