by John Kline
Publisher: Air University Press 1996
Number of pages: 72
Using practical examples from classroom, corporate, and family/counseling settings, this handbook teaches theoretically-based and acknowledged techniques -- thoughts, attitudes, and skills -- necessary for becoming a better listener.
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by Scott McLean - University of Minnesota Libraries
Students are provided ample opportunity to engage with the concepts, vocabulary and models covered in the text, including role-playing exercises, journal writings, case studies, small-group activities, games, and self-assessment activities.
by Sherwin Cody - The Old Greek Press
If there is a subject of really universal interest and utility, it is the art of writing and speaking one's own language effectively. It is the basis of culture, as we all know; but it is infinitely more than that: it is the basis of business...
by MTD Training - BookBoon
In this book you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the abusive person through to the calculated person, you'll learn skills to deal with all conflict situations.
by Melissa Contreras - Bookboon
Business leaders inspire others to take positive action in their ventures. This book aims to help you improve the way you relate to others in order to cultivate a reputation as a reliable partner, trustworthy boss, or credible business professional.